{"id":5157,"date":"2026-02-16T13:24:26","date_gmt":"2026-02-16T20:24:26","guid":{"rendered":"https:\/\/pouchandplush.ca\/?page_id=5157"},"modified":"2026-03-14T17:21:11","modified_gmt":"2026-03-14T23:21:11","slug":"exchange-refund-policy","status":"publish","type":"page","link":"https:\/\/pouchandplush.ca\/?page_id=5157","title":{"rendered":"Exchange &amp; Refund Policy"},"content":{"rendered":"\n<p><strong>Eligibility<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Items must be unused, unwashed, and in original condition.<\/li>\n\n\n\n<li>Packaging (labels, tags, care cards, pouches) must be included.<\/li>\n\n\n\n<li>Returns must be initiated within 7 days of delivery.<\/li>\n\n\n\n<li>Custom or personalized items are final sale.<\/li>\n\n\n\n<li><\/li>\n<\/ul>\n\n\n\n<p><strong>Non\u2011returnable items<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Custom orders<\/li>\n\n\n\n<li>Sale or clearance items<br>Return process<\/li>\n\n\n\n<li>Email info@pouchandplush.ca with your order number and reason for return.<\/li>\n\n\n\n<li>Once approved, you\u2019ll receive return instructions.<\/li>\n\n\n\n<li>Items must be shipped back within 7 days of approval.<\/li>\n\n\n\n<li>Return shipping costs are the responsibility of the customer.<\/li>\n<\/ul>\n\n\n\n<p><strong>Refunds<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds are issued to the original payment method once the item is received and inspected.<\/li>\n\n\n\n<li>Please allow 3\u20135 business days for processing after the return arrives.<\/li>\n\n\n\n<li>Shipping fees are non\u2011refundable, except in cases of shop error.<\/li>\n<\/ul>\n\n\n\n<p><strong>Damaged or incorrect items<\/strong><\/p>\n\n\n\n<p>If your order arrives damaged or not as expected, contact me within 7 days of delivery with photos. I\u2019ll make it right with a replacement or full refund.<\/p>\n\n\n\n<p><strong>Exchanges<\/strong><\/p>\n\n\n\n<p>Exchanges are handled as a return + new purchase to ensure accurate inventory and faster processing.<br>Local returns (Spruce Grove, AB)<\/p>\n\n\n\n<p>Local returns may be eligible for drop\u2011off\u2014contact me to arrange.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Eligibility Non\u2011returnable items Refunds Damaged or incorrect items If your order arrives damaged or not as expected, contact me within 7 days of delivery with photos. I\u2019ll make it right with a replacement or full refund. Exchanges Exchanges are handled as a return + new purchase to ensure accurate inventory and faster processing.Local returns (Spruce [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":5150,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"class_list":["post-5157","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/pouchandplush.ca\/index.php?rest_route=\/wp\/v2\/pages\/5157","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pouchandplush.ca\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pouchandplush.ca\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pouchandplush.ca\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pouchandplush.ca\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5157"}],"version-history":[{"count":3,"href":"https:\/\/pouchandplush.ca\/index.php?rest_route=\/wp\/v2\/pages\/5157\/revisions"}],"predecessor-version":[{"id":6090,"href":"https:\/\/pouchandplush.ca\/index.php?rest_route=\/wp\/v2\/pages\/5157\/revisions\/6090"}],"up":[{"embeddable":true,"href":"https:\/\/pouchandplush.ca\/index.php?rest_route=\/wp\/v2\/pages\/5150"}],"wp:attachment":[{"href":"https:\/\/pouchandplush.ca\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5157"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}